1. Digital goods
TodayRecharge sells digital products (game top-ups, in-game currency, codes, and similar items). Once a product has been successfully delivered to the destination account or code has been revealed, the order is generally non-refundable, because the digital value cannot be recalled.
2. When a refund may be considered
We may review a refund or reorder request in cases such as:
- Payment was charged but the order was not delivered due to a verified system failure on our side
- Duplicate payment for the same order
- An order remains undelivered beyond a reasonable processing window after payment confirmation, and delivery cannot be completed
3. When refunds are not available
- Incorrect UID, server, email, or login details provided by the customer
- Change of mind after successful delivery
- Account bans, restrictions, or publisher-side issues unrelated to our fulfillment
- Price differences after purchase or promotional changes
4. How to request help
Contact us at server@todayrecharge.com with:
- Order number
- Payment email and approximate payment time
- Product name and account details used for delivery
- A short description of the issue and any screenshots
We aim to respond within 1�? business days.
5. Refund method and timing
Approved refunds are returned through the original payment channel where possible. Processing time depends on the payment provider and your bank or wallet, and may take several business days after approval.
6. Chargebacks
If you have a delivery concern, please contact us first so we can investigate. Unfounded chargebacks may result in order restrictions.
Astralis L.L.C
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: server@todayrecharge.com